Shipping policy
We sincerely appreciate you choosing KATARINA TE ARANGI KOPA for your apparel shopping needs. Our core operational principle is to professionally process every clothing order, conduct rigorous pre-shipment inspections, and ensure all goods are safely delivered in intact condition within a reasonable and transparent delivery cycle for all customers.
1. Order Processing Time
Following successful order confirmation and payment verification, all apparel orders will undergo internal inspection, stock arrangement and packaging procedures within 1 to 7 business days. Weekends and national public holidays in New Zealand are excluded from the processing period. In cases of massive order surges during seasonal sales or promotional events, the standard processing cycle may be moderately prolonged. We will send official notification to customers promptly if any substantial processing delays occur.
2. Shipping Fees and Delivery Estimates
All shipping expenses are calculated individually based on the order’s package dimension, weight and delivery destination. The final shipping cost will be clearly displayed on the checkout page before order finalization. The estimated delivery period for standard shipping services is around 15 business days after the order is dispatched. It should be noted that all delivery timelines are reference values only, which may fluctuate due to courier service delays, customs clearance progress, extreme weather, regional logistical restrictions and holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your order is fully packaged and dispatched from our warehouse, you will receive a dedicated email notification containing shipment confirmation and a unique tracking number for your package. The tracking system will synchronize and update shipment data within 24 to 48 hours after dispatch, allowing you to check the real-time transit status of your apparel order conveniently.
4. Incorrect Address Disclaimer
Customers are required to fill in accurate, detailed and valid shipping address information during order placement. KATARINA TE ARANGI KOPA will not undertake any liability for misdelivery, transit delays or package returns caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, the customer shall bear all additional reshipping fees for secondary delivery.
5. Lost or Damaged Packages Handling
If your package is lost during transit, please submit a formal inquiry to our customer support team within 2 business days from the expected delivery date to launch a loss verification procedure. If you receive damaged clothing products or broken package packaging upon delivery, you must report the issue to us within 24 hours after receipt, and provide clear original photos of the damaged items and outer packaging. Our team will complete the verification as soon as possible and provide a targeted solution to resolve the problem efficiently.
6. Apparel Care and Usage Notice
Each piece of apparel in our product range is attached with standardized care instructions issued by the manufacturer. Customers are advised to wear, clean, dry and maintain the clothing strictly in accordance with the official guidelines to protect the product’s texture, color and service life. We do not take responsibility for product damage, deformation or quality degradation caused by improper daily use, non-standard cleaning and maintenance, or unauthorized manual alteration of the products.
7. International Shipping and Customs Notice
For all international cross-border shipments, the local customs department of the destination country may levy import duties, customs taxes and other related administrative fees. All such extra charges are borne independently by the customer, which are not included in the commodity unit price and basic shipping fees paid for the order. We do not intervene in local customs tax assessment and clearance processes.
8. Contact Information
If you have any questions, suggestions or consultation demands about this shipping policy and order delivery related matters, please feel free to contact our professional customer service team through the following official channels:
Company Name: KATARINA TE ARANGI KOPA
Phone Number: +64 27 295 5094
Email Address: info@kopawear.shop
Physical Address: 5 Porteous Street, Mornington, OTA, Dunedin 9011, New Zealand